At Noblefashionz, operated by  Buleshyf Innovations are dedicated to delivering a reliable and trustworthy shopping experience for every customer. We are committed to treating all customers fairly and resolving concerns with transparency and professionalism. This Grievance Redressal Policy explains the process through which customer complaints are addressed promptly and in accordance with applicable laws.  

What is a Grievance?  

A grievance refers to any concern, complaint, or dissatisfaction arising from a product or service purchased through our platform where the customer seeks an appropriate resolution. This may include, but is not limited to, issues relating to product quality or defects, incorrect or delayed deliveries, payment concerns, return, refund, or exchange requests, dissatisfaction with customer service, or questions regarding our policies.  

How to Raise a Grievance  

If you experience any concern, we encourage you to contact us through our available support channels. The process is outlined below:  

Visit our Help Centre or Contact Us Page  

Go to the  Help Centre or  Contact Us section available on our website or mobile application.  

Select Your Issue  

Choose the category or topic that best matches the issue you wish to report.  

Submit Your Query  

Provide all relevant information, including your Order ID, a detailed description of the issue, and any supporting documents or images, where applicable.  

Once your request has been submitted, our customer support team will review the matter and respond accordingly.  

Escalation to Grievance Officer  

If your concern remains unresolved or you are not satisfied with the response provided by our customer support team, you may escalate the matter to our designated Grievance Officer in accordance with the Information Technology Act, 2000, and other applicable laws.  

To maintain transparency and ensure compliance with legal requirements, Noblefashionz has appointed a dedicated Grievance Redressal Officer. The Grievance Officer is responsible for supervising the complaint resolution process, ensuring fair handling of grievances, and addressing unresolved or escalated matters. You may contact the Grievance Officer by email at Buleshyfinnovations@gmail.com.  

Grievance Handling Process  

• Acknowledgement: We will acknowledge receipt of your grievance by email within 48 hours.  
• Unique Ticket/Reference ID: A unique grievance reference number will be generated and shared with you so you can monitor the status of your complaint.  
• Resolution Timeline: Our support team, together with the Grievance Officer, will make every reasonable effort to resolve your grievance as quickly as possible, generally within 7 working days or within the timeframe prescribed under applicable laws.  
• Updates & Communication: You will receive periodic updates regarding the progress of your grievance through your registered communication channel.  

Closure of Grievance  

Your grievance will be considered resolved and closed under the following circumstances:  

• When you receive a resolution that satisfactorily addresses your concern from our customer support team or the Grievance Officer.  
• When you do not respond to our communications within a reasonable period after a resolution has been offered.  
• When a final resolution has been communicated in accordance with our policies and applicable laws.  

Contact Us  

For any additional questions or to submit a grievance, please contact us at: Buleshyfinnovations@gmail.com  

Note  

This Grievance Redressal Policy may be revised from time to time. For the latest version, please refer to our Terms of Use and Privacy Policy pages.